RugGear RG850 - Tips & Tricks

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Frequently asked questions for the RugGear RG850

  • Can I use online storage with my RugGear RG850

    Answer:

    Besides the internal storage of your device, you can also use Cloud Storage. Here you can upload your photos and videos, so they no longer have to be on your phone. They remain available on your phone via the Cloud, but do not take up any more space on your phone. In this way, your phone will stay fast and your storage will become much less full. Examples of Cloud storage are iCloud, Dropbox, Google Drive, and Microsoft OneDrive.

  • I would like to use two SIM cards, but I would also like to insert a microSD card for extra storage. Can I do this with my RugGear RG850?

    Answer:

    We understand that it is very annoying when the storage on your device is full. Fortunately, you can solve this with your device by inserting a microSD card. Your device has space for two SIM cards at the same time, as well as a microSD card. This way you can be reached on both SIM cards and you don't have to worry about the storage space of your phone. If you can't find where to place the microSD card, check your phone's manual. It often explains this. 

  • How do I remove my Google Account from my RugGear RG850?

    Answer:

    If you are returning or sending an Android device for repair, it is necessary to remove your Google Account from your device. To delete your Google Account, follow the steps below:

    1. Go to Settings;
    2. Click on Accounts and see if there are any Google Accounts in there;
    3. Click on the Google Account and choose Delete. Your Google Account itself will not be deleted, it will only be disconnected from your device.
  • While calling, I see a blinking pixel in my RugGear RG850 display, what is this?

    Answer:

    Some phones have the front camera and proximity sensor in the display. The proximity sensor flashes as soon as you bring your phone closer to your ear. It then looks as if you have a dead pixel in the display.

    That flashing white pixel is not a dead pixel but the proximity sensor that does its job of turning the screen off while calling to prevent unintended touching.

  • My device has water damage, is this covered by the warranty?

    Answer:

    As a rule, water damage to any electronic equipment is not covered by the warranty. This is because water damage falls under user damage. The manufacturer cannot give a guarantee on this, because they cannot influence the use of the appliance.

    Many devices, such as smartphones, smartwatches, and fitness trackers, have a watertightness certificate indicated by a code, such as IP68 or 5ATM. Water damage with these certified waterproof devices is also not covered by the warranty. This is because the waterproof seal of your device may be subject to wear and tear due to normal use. So always try to prevent your device from getting wet, even if it is waterproof.

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